Comm 321 Final Study Guide
(Bring Scantron #882 to the exam)
PART 1
Chapters 1-6
1. How old is the study of communication?
2. Define the levels in Maslow’s hierarchy. What does Wood say should be added?
3. What are the three types of relationships Burber discusses?
4. What is metacommunication?
5. What are the four styles of attachment discussed in Chapter 2?
6. Where does the phrase “rule of thumb” come from?
7. What role do prototypes, personal constructs, stereotypes, and scripts play in the process of perception? Be able to recognize examples of each.
8. What is the difference between a fact and an inference?
9. Be able to explain how symbols are arbitrary, ambiguous, and abstract. What do these terms mean?
10. What’s the difference between I-language and You-language?
11. What is “punctuation” as explained in Chapter 4?
12. What are regulative rules and constitutive rules?
13. After immediately hearing a message, how much do most people remember?
14. What is the difference between listening and hearing?
15. What are obstacles to effective listening?
16. Identify forms of nonlistening.
17. From the class lecture on culture, identify the following terms: high context, low context, individualistic, collectivistic
18. Be familiar with the film Stage Beauty and notes on gender and interpersonal speech communities
Vocabulary
Identity scripts
Generalized other
Direct definition
Reflected appraisal
Uppers and downers
Self-fulfilling prophecy
Social comparison
Self
Self-serving bias
Paralinguistics
Artifacts
Kinesics
Proxemics
Chronemics
Haptics
Part 2: Chapters 7-12
1. Identify and define emotional fallacies
2. What are framing rules, feeling rules, and emotion work?
3. What impacts emotions?
4. What does EQ stand for?
5. What are the four parts to the Johari Window? What do they represent?
6. What are the meanings in the Chinese character for crisis?
7. Identify the approaches to conflict discussed in Chapter 9
8. What is the difference between overt and covert approaches to conflict?
9. Define “conflict.”
10. What are responses to conflict (exit, neglect, loyalty, voice)?
11. What do most Westerners say they want in a friendship?
12. What pressures do friendships experience?
13. What are stages of development as they relate to friendships?
14. What are the dimensions of romantic relationships?
15. What are the different “styles of loving”?
16. What are the developmental stages in romantic relationships?
17. Recognize facts about marriage discussed in Chapter 11.
18. What are the reasons people give for not practicing safer sex? How does this issue relate to romantic relationships? What are other struggles romantic partners face?
19. Identify guidelines for communicating effectively in romantic relationships.
20. Identify the diverse forms of families discussed in Chapter 12
21. What are the stages in the family life cycle?
22. What are guidelines for effective communication in families?
Vocabulary
Deep acting
Self-talk
Ethnocentrism
Relational dialectics
